Remote Clinical Tech Support Specialist

Becton Dickinson NA; Irvine (CA); On-site; USD 73,000 - 117,000; Full time

Job summary

BD is seeking a remote-based, US-focused support professional within PST/MST to collaborate with cross-functional teams, diagnose complex medical device issues, and document calls in JDE ERP. The role requires a minimum of 3 years in clinical or healthcare environments and strong MS Office skills.

Ideal candidates will be able to travel for trainings, support internal stakeholders, and uphold BD's commitment to patient care within a demanding healthcare setting.

Qualifications

• High school degree required.
• Minimum 3 years of experience in a clinical/healthcare or related environment with hands-on involvement supporting, operating, or troubleshooting medical devices.

Responsibilities

• Assess complex product malfunctions by analyzing incident parameters in critical care settings and product usage.
• Diagnose and intake complex product issues using clinical expertise and product knowledge as a primary contact for USA and occasionally global affiliates.
• Advise internal and external customers on product differentiation and setup of interfacing platforms.
• Document detailed call intake information in the JDE ERP system.
• Follow up with customers to obtain information or confirm product receipt for service.
• Collaborate with R&D, Operations, Service, Quality to resolve issues and assist investigations.

Skills

MS Office

Communication

Problem solving

Cross-functional

Team player

Education

High school diploma

Tools

JDE ERP

EMR systems

Job description

BD is seeking a remote-based, US-focused support professional within PST/MST to collaborate with cross-functional teams, diagnose complex medical device issues, and document calls in JDE ERP. The role requires a minimum of 3 years in clinical or healthcare environments and strong MS Office skills.

Ideal candidates will be able to travel for trainings, support internal stakeholders, and uphold BD's commitment to patient care within a demanding healthcare setting.