Senior MedTech Technical Support Specialist

Becton Dickinson NA; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

BD in Texas is seeking a Customer Service Support specialist with solid SQL and Windows Server background to assist customers and document case notes. The role emphasizes clear, non-technical communication and strong data handling in CRM.

You will collaborate with cross-functional teams, mentor peers, and ensure data quality while upholding customer-centric service standards in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science or 4+ years equivalent experience.
• Experience with Microsoft SQL (3+ years) and Windows Server/Desktops.

Responsibilities

• Fosters open dialogue and maintains an approachable manner for customer interactions.
• Uses phone and email effectively for communication and documents case notes clearly.
• Provides mentorship and supports data quality in CRM and knowledge bases.

Skills

Customer service

Communication

Data quality

Mentorship

Education

Bachelor's degree in Computer Science

Tools

Microsoft SQL

IIS

Active Directory

VMware

Job description

BD in Texas is seeking a Customer Service Support specialist with solid SQL and Windows Server background to assist customers and document case notes. The role emphasizes clear, non-technical communication and strong data handling in CRM.

You will collaborate with cross-functional teams, mentor peers, and ensure data quality while upholding customer-centric service standards in a fast-paced environment.