Remote Healthcare Tech Support Specialist

Baxter International Inc.; Skaneateles Falls (NY); On-site; USD 53,000 - 73,000; Full time

Benefits offered by this job

Health and dental coverage starting on

401(k) Retirement Savings Plan

Employee Stock Purchase Plan (ESPP)

Paid holidays

Paid time off

Job summary

Baxter International Inc. is seeking a Technical Support Specialist to resolve remote technical challenges for life-saving devices and systems, ensuring reliable operation and high-quality support.

You will work with customers and cross-functional teams to drive improvements and provide expert guidance. The role emphasizes solving real-world healthcare tech issues, building strong customer relationships, and contributing to product enhancements.

Qualifications

• High school diploma or GED.
• 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support.
• Experience troubleshooting Microsoft OS, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues.
• Experience installing and troubleshooting computer hardware and peripheral devices (printers, scanners, Bluetooth).
• Associate degree in Information Systems or related field and/or relevant technical certifications preferred.
• Experience supporting medical devices or healthcare environments, including web-based/client-server apps, SAP or similar systems, and knowledge management tools preferred.

Responsibilities

• Provide remote troubleshooting support for hardware, software, and network-related issues.
• Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes.
• Execute customer requests such as part replacements and case creation through systems and alternate workflows.
• Support escalation processes by engaging appropriate internal teams (R&D, engineering) when required.
• Deliver technical guidance on use of supported hardware, software, and connected devices.
• Track and update cases to ensure timely resolution aligned with defined KPIs and service levels.
• Identify and document recurring issues to support product and process improvements.
• Utilize standard tools, systems, and knowledge management resources to resolve technical issues.

Skills

Remote troubleshooting

Microsoft OS

Active Directory

Server environments

Hardware troubleshooting

Networking issues

Documentation

Customer support

Web-based/client-server apps

Education

High school diploma

Associate degree or certifications preferred

Tools

SAP

Knowledge management tools

Job description

Baxter International Inc. is seeking a Technical Support Specialist to resolve remote technical challenges for life-saving devices and systems, ensuring reliable operation and high-quality support.

You will work with customers and cross-functional teams to drive improvements and provide expert guidance. The role emphasizes solving real-world healthcare tech issues, building strong customer relationships, and contributing to product enhancements.