Remote Clinical Support Specialist - 2nd Shift

Access TeleCare; Oregon; Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

100% Remote Work

Health Insurance (Medical, Dental, Vis

Comprehensive benefits — health, and 4

Paid Time Off

Culture of ownership and transparency

Opportunity to impact patient access

Job summary

Access TeleCare is seeking a detail-oriented Clinical Support Coordinator for the 2nd shift in a 100% remote role. You will support hospital and physician requests, prepare consults for dispatch, and ensure excellence in patient care in a fast-paced virtual hospital environment.

The role requires a high school diploma, 1+ year experience in a call center, healthcare, or IT, and strong communication. Proficiency with Microsoft Office and collaboration tools is essential; EST evenings and weekends

Qualifications

• High school diploma or GED required.
• 1+ year experience in call center, healthcare, or IT.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and collaboration tools.
• Ability to learn new software and systems.
• Excellent phone and customer service skills with attention to detail.

Responsibilities

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely patient care.
• Answer incoming calls to consult center and accurately collect patient information.
• Coordinate with clinical specialists to ensure timely and satisfactory results; manage document flow and video setup.
• Maintain courteous handling of calls with employees, clients, and specialists.
• Provide Tier 1 technical support to hospitals and company physicians.
• Facilitate handoffs to Tier 2 IT support and report SLA or goal issues to supervisor.

Skills

Communication

Phone customer service

Microsoft Office

Learn new software

Cross-team collaboration

Remote work

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Video conferencing

Collaboration tools

Job description

Access TeleCare is seeking a detail-oriented Clinical Support Coordinator for the 2nd shift in a 100% remote role. You will support hospital and physician requests, prepare consults for dispatch, and ensure excellence in patient care in a fast-paced virtual hospital environment.

The role requires a high school diploma, 1+ year experience in a call center, healthcare, or IT, and strong communication. Proficiency with Microsoft Office and collaboration tools is essential; EST evenings and weekends