Remote Clinical Support Dispatcher - Full-Time/2nd Shift

ACCESS TELECARE; Oregon; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote work

Health insurance

HSA

FSA

Life and AD&D

PTO

Job summary

Access TeleCare, LLC is seeking a Remote Full-Time Clinical Support Dispatcher for our 2nd shift CCC team. You will remotely manage multi-channel coordination of emergency and routine consultations, collaborating with hospital staff and Access TeleCare physicians to accelerate patient care.

This role requires a High School Diploma or equivalent, at least one year in a call center or healthcare/IT setting, strong written and verbal communication, and the ability to learn new software.

Qualifications

• High School Diploma, GED or Equivalent Certification Required.
• At least one year of experience working in a call center environment or healthcare or IT.
• Strong communications skills (written and oral) and ability to work effectively across departments.
• Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems.
• Ability to learn software and systems.
• Excellent phone/customer service skills with high attention to detail.
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively.
• Flexibility and adaptability in a fast-paced environment.
• Ability to excel in a remote work setting.

Responsibilities

• Communicate with hospital staff and Access TeleCare physicians to ensure timely patient care.
• Manage incoming consultations through CCC consultation lifecycle workflows processes.
• Prioritize and assign emergency and non-emergency consultations across multiple service lines.
• Use established protocols, workflows, and the computer-aided dispatch system to evaluate the situation and take appropriate actions; test readiness of equipment.
• Monitor queues to meet or exceed SLAs.
• Demonstrate service excellence in meeting and exceeding performance metrics.
• Exhibit professionalism when interacting with healthcare facilities, physicians, coworkers and supervisors.
• May be on-call after shift-end and respond to emergency situations as needed.
• Maintain positive team relationships and align with company values.

Skills

Strong communication skills

Experience in call center/healthcare/I

Microsoft Office proficiency

Ability to learn software/systems

Remote work capability

Attention to detail

Team collaboration

Flexible/adaptable

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office Suite

Computer-aided dispatch system

Job description

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception.We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

Access TeleCare is seeking a Remote Full-Time Clinical Support Dispatcher with strong communication and problem-solving skills, along with healthcare experience, to join our 2nd shift Clinical Support team. Our Clinical Support team operates as a \"virtual hospital,\" bringing together clinical and operational teams dedicated to accelerating patient care. The team is responsible for receiving and prioritizing both emergency and routine consultations from partner facilities. In this role, you will remotely manage multi-channel coordination and assignment of both emergency and routine consultations across multiple service lines.

What You'll Do

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Proficient in all CCC Coordinator duties
• Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
• Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non-emergency consultations for multiple services lines
• Uses established and approved protocols, workflows, and the computer-aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment
• Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs
• Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard
• Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co-workers and supervisors
• May be required to be on-call, remain on duty after shift-end and respond to emergency situations at any time
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position
• Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company's mission
• Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary
• Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values
• Other tasks as needed

What You'll Bring

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast paced organization

Work Environment

• Full Time Work Schedule: 2:45 PM - 11 PM Eastern Time
• Paid Training Schedule: Monday-Friday
• Weekly Workdays: Friday-Tuesday
• Weekly Off Days: Wednesday and Thursday
• Remote based environment
• This is a full-time position; est. 40 hours week
• The consult coordination center operates 24/7 and does require weekends and holidays
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard
• High growth, fast paced organization
• Must be able to remain in a stationary position 50% of the time

Company perks

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off

About our recruitment process

We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom.Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.