Remote Clinical Success Coordinator (Temporary)

Hawthorne Health; Oregon; Hybrid; USD 33,000 - 36,000; Full time

Job summary

Hawthorne Health is seeking three Clinical Success Coordinators for temporary, full-time assignments. This remote role supports home-visit patients and Heroes across U.S. time zones, coordinating scheduling and communications to ensure a smooth visit experience from start to finish.

Candidates should be organized, detail-oriented, empathetic, with strong communication and time management skills. The position runs about 4–5 months, up to 40 hours per week, at $24–$26 per hour.

Qualifications

• 1–2 years of work experience in patient and/or customer service.
• Call Center/Event Coordinator or similar role experience preferred.
• College degree preferred but not required.
• Clinical Research knowledge in healthcare is a plus.

Responsibilities

• Support visit scheduling by assisting with scheduling and rescheduling within the visit window.
• Monitor scheduled visits daily to ensure successful execution and logistics.
• Track details of rescheduled visits to ensure compliance and training/licensing status.
• Review upcoming visits to identify gaps in available Heroes and escalate when needed.
• Follow SOPs and Work Instructions related to Visit Scheduling and Participant Outreach.
• Interact with patients and Heroes during scheduling to ensure smooth visit completion.
• Coordinate logistics, supplies, and third-party vendors for visits.
• Meet visit scheduling goals and KPIs.

Skills

Good communicator

Technologically proficient

Adaptable

Organized

Creative thinker

Problem solver

Time management

Detail-oriented

Education

Bachelor's degree

GCP Certified

Clinical Research knowledge

Job description

Hawthorne Health is seeking three Clinical Success Coordinators for temporary, full-time assignments. This remote role supports home-visit patients and Heroes across U.S. time zones, coordinating scheduling and communications to ensure a smooth visit experience from start to finish.

Candidates should be organized, detail-oriented, empathetic, with strong communication and time management skills. The position runs about 4–5 months, up to 40 hours per week, at $24–$26 per hour.