Clinical Success Coordinator - Scheduling - Temporary

Hawthorne Health; Oregon; Hybrid; USD 33,000 - 36,000; Full time

Job summary

Hawthorne Health is seeking three Clinical Success Coordinators for temporary, full-time assignments. This remote role supports home-visit patients and Heroes across U.S. time zones, coordinating scheduling and communications to ensure a smooth visit experience from start to finish.

Candidates should be organized, detail-oriented, empathetic, with strong communication and time management skills. The position runs about 4–5 months, up to 40 hours per week, at $24–$26 per hour.

Qualifications

• 1–2 years of work experience in patient and/or customer service.
• Call Center/Event Coordinator or similar role experience preferred.
• College degree preferred but not required.
• Clinical Research knowledge in healthcare is a plus.

Responsibilities

• Support visit scheduling by assisting with scheduling and rescheduling within the visit window.
• Monitor scheduled visits daily to ensure successful execution and logistics.
• Track details of rescheduled visits to ensure compliance and training/licensing status.
• Review upcoming visits to identify gaps in available Heroes and escalate when needed.
• Follow SOPs and Work Instructions related to Visit Scheduling and Participant Outreach.
• Interact with patients and Heroes during scheduling to ensure smooth visit completion.
• Coordinate logistics, supplies, and third-party vendors for visits.
• Meet visit scheduling goals and KPIs.

Skills

Good communicator

Technologically proficient

Adaptable

Organized

Creative thinker

Problem solver

Time management

Detail-oriented

Education

Bachelor's degree

GCP Certified

Clinical Research knowledge

Job description

About the Role

Clinical Success Coordinator — Temporary, Up to 40 hours/week (W-2)

Three Openings | Remote | Approximately 4-5 Months

We’re seeking three Clinical Success Coordinators for temporary, full-time assignments. Candidates across U.S. time zones are welcome to apply.

The Clinical Success Coordinator helps deliver an exceptional experience for study participants and our home-visit clinicians, known as Heroes. This entry-level role coordinates scheduling and communication across team members to help ensure a smooth, supportive home-visit experience from beginning to end.

The ideal candidate is organized, detail-oriented, and empathetic, with strong communication, critical thinking, and time management skills. They can manage competing priorities, meet time-sensitive deadlines, and adapt to changing needs while proactively resolving scheduling challenges.

Through thoughtful coordination and follow-through, this individual helps patients and Heroes feel informed, connected, and supported throughout the home-visit journey.

Responsibilities

Visit Scheduling

• Support more senior CSSs on complex or high-volume clinical research studies, assisting them with ensuring visits are scheduled and re-scheduled within the visit window.
• Manage low-volume or low-to-moderate complex clinical research studies, ensuring visits are scheduled and re-scheduled within the visit window.
• Monitor scheduled visits on assigned studies daily to ensure successful execution by checking for successful shipping of equipment, unconfirmed visits by Heroes, spot check for potential misses on training, and license confirmation.
• Track the details of rescheduled visits (logistics, Hero training compliance, Hero License status, etc.) to ensure the rescheduling did not lead to non-compliance.
• Proactively review upcoming, not-yet-scheduled visits to check for gaps in available Heroes and escal...
• Follow all established SOPs and Work Instructions related to Visit Scheduling and Participant Outreach.
• Interact with patients and Heroes during visit scheduling, supporting them through visit completion to ensure visits are seamless from beginning to end.
• Support the coordination of logistics, supplies, and Third Party Vendors required for successful visits.
• Consistently meet visit scheduling goals and other KPIs.

Department Function Development

• Identify and communicate roadblocks and issues, including platform inefficiencies that prevent providing excellent visit experiences to all stakeholders involved.

Cross-functional Activities

• Collaborate with the Project Managers, CLs, and Logistic teams to execute the primary task of in-window visit completion.

Qualifications

Required Experience

• 1-2 years of work experience in Patient and/or Customer Service
• Call Center/Event Coordinator or similar role experience

Preferred Experience

• College Degree (Bachelor Degree)
• GCP Certified
• Clinical Research or Healthcare working knowledge

Required Skills

• Good communicator
• Technologically proficient
• Adaptable
• Organized
• Creative Thinker
• Problem solver
• Time management
• Detail and deadline oriented

Preferred Skills

• Elementary proficiency in another language

$24 - $26 an hour