Remote Clinical Trials Success Coordinator (Temporary)

Remote; San Francisco (CA); Remote; USD 30,000 - 39,000; Full time

Job summary

Hawthorne Health Home Network is hiring three Clinical Success Coordinators for temporary, full-time remote roles across the U.S. time zones. You will coordinate scheduling and communication between patients and home-visit clinicians, ensuring a smooth end-to-end visit experience.

Ideal candidates are organized, detail-oriented, and empathetic with strong communication and time-management skills. Prior patient/service experience is required; a bachelor’s degree and GCP certification are

Qualifications

• 1-2 years of work experience in Patient and/or Customer Service.
• Call Center/Event Coordinator or similar role experience.
• College Degree (Bachelor Degree) preferred.
• GCP Certification preferred.
• Experience in Clinical Research or Healthcare environments helpful.

Responsibilities

• Visit Scheduling: support visits within the window and track logistics.
• Coordinate with Heroes and patients to ensure smooth home visits.
• Monitor visits daily for successful execution and compliance.
• Review upcoming visits to prevent gaps and escalate as needed.
• Interact with patients and Heroes to guide visit completion.
• Coordinate logistics, supplies, and third-party vendors for visits.
• Meet scheduling KPIs and goals.
• Cross-functional activities with Project Managers and Logistics teams.

Skills

Good communicator

Technologically proficient

Adaptable

Organized

Creative Thinker

Problem solver

Time management

Detail and deadline oriented

Education

College Degree (Bachelor Degree)

Job description

Hawthorne Health Home Network is hiring three Clinical Success Coordinators for temporary, full-time remote roles across the U.S. time zones. You will coordinate scheduling and communication between patients and home-visit clinicians, ensuring a smooth end-to-end visit experience.

Ideal candidates are organized, detail-oriented, and empathetic with strong communication and time-management skills. Prior patient/service experience is required; a bachelor’s degree and GCP certification are