Remote Clinical Helpdesk Agent — 24/7 Support

NTT DATA Group; Lincoln (NE); Remote; USD 38,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Employee assistance

Job summary

NTT DATA Services in Lincoln, NE is seeking a Clinical Service Desk–Helpdesk agent to support healthcare clients 24/7 from a remote US-based role. You'll handle inbound calls about Epic, Cerner, McKesson, and Meditech, document incidents, and drive resolutions with a focus on patient outcomes.

The position requires shift flexibility (nights, weekends, holidays) and a capability to travel up to 10% and lift up to 25 lbs as needed. Comprehensive benefits and ongoing training are provided.

Qualifications

• Minimum 1 year Healthcare-Customer Service experience or equivalent.
• Shift flexibility including nights, weekends, and holidays.
• Must be able to read text on computer screens for long periods.

Responsibilities

• Handle inbound calls in a 24/7 provider clinical service desk.
• Respond to inquiries about clinical applications (Epic, Cerner, McKesson, Meditech).
• Document comments and close or escalate incidents promptly.
• Drive resolution of incidents on a 24/7 desk.
• Maintain a quiet workspace with reliable internet and phone queue for 8–10 hours.
• Travel up to 10% and lift up to 25 lbs if needed.

Skills

Call center

Customer service

Communication

English typing

Active listening

Fast-paced environment

Education

High school diploma

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA Services in Lincoln, NE is seeking a Clinical Service Desk–Helpdesk agent to support healthcare clients 24/7 from a remote US-based role. You'll handle inbound calls about Epic, Cerner, McKesson, and Meditech, document incidents, and drive resolutions with a focus on patient outcomes.

The position requires shift flexibility (nights, weekends, holidays) and a capability to travel up to 10% and lift up to 25 lbs as needed. Comprehensive benefits and ongoing training are provided.