Remote Clinical Service Desk Analyst—Epic/Cerner Support

NTT DATA, Inc.; Lincoln (NE); Remote; USD 28,000 - 34,000; Full time

Job summary

NTT DATA, Inc. is seeking a Service Desk Analyst for Clinical Applications Support to assist healthcare providers in a 24x7 environment. You will be the first point of contact, troubleshoot clinical apps, and document actions in the ticketing system.

The role demands strong customer-service skills, technical troubleshooting, and the ability to work flexible 8- to 10-hour shifts, including nights, weekends, and holidays. Remote work is available.

Qualifications

• 1+ year in Call Center, Help Desk or Service Desk environment.
• 1+ year of technical troubleshooting experience.
• Strong verbal and written English communication.
• Able to work independently following established processes.
• Customer-service mindset with professional approach.

Responsibilities

• Handle inbound calls from healthcare professionals for technical and application support.
• Troubleshoot clinical applications such as Epic, Cerner, McKesson, Meditech.
• Document troubleshooting steps and resolutions in the ticketing system.
• Resolve incidents or escalate to appropriate support teams.
• Provide professional, patient service in a fast-paced desk environment.

Skills

Call Center Experience

Customer Service

Technical Troubleshooting

English Communication

Active Listening

Education

High school diploma or equivalent

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA, Inc. is seeking a Service Desk Analyst for Clinical Applications Support to assist healthcare providers in a 24x7 environment. You will be the first point of contact, troubleshoot clinical apps, and document actions in the ticketing system.

The role demands strong customer-service skills, technical troubleshooting, and the ability to work flexible 8- to 10-hour shifts, including nights, weekends, and holidays. Remote work is available.