Remote Clinical Scheduling Front Desk Specialist

Yale University; New Haven (CT); Hybrid; USD 59,000 - 62,000; Full time

Job summary

Yale University in New Haven, CT is seeking a Clinical Receptionist 2 to manage front-desk scheduling, answer incoming calls, check patients in and out, and coordinate with clinics using the EPIC system. The role requires flexibility to cover multiple clinical areas and maintain accurate patient records.

Ideal candidates will have strong customer service, organizational skills, EPIC proficiency, and professional communication. Bilingual Spanish skills and experience with Excel are a plus.

Qualifications

• Four years of related work experience with two years in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.
• Requires proficiency in EPIC or similar EMR systems and scheduling expertise.
• Strong verbal and written communication with professional telephone etiquette.

Responsibilities

• Answer and direct telephone calls, assess urgency, and route to appropriate staff.
• Manage patient check-in/out, scheduling, and clinic calendars.
• Maintain patient records and insurance information; assist with forms and referrals.
• Coordinate surgeries and diagnostic tests, ensuring proper paperwork and instructions.
• Generate reports and handle correspondence and inventory management.

Skills

Customer Service

Organizational Skills

EPIC proficiency

Communication

Independence and Judgment

Education

High school diploma

Associate degree

Tools

EPIC EMR

Microsoft Excel

Cadence

Multi-line telephone system

Job description

Yale University in New Haven, CT is seeking a Clinical Receptionist 2 to manage front-desk scheduling, answer incoming calls, check patients in and out, and coordinate with clinics using the EPIC system. The role requires flexibility to cover multiple clinical areas and maintain accurate patient records.

Ideal candidates will have strong customer service, organizational skills, EPIC proficiency, and professional communication. Bilingual Spanish skills and experience with Excel are a plus.