Remote Product Applications Specialist - Med Devices

Haemonetics Corp; Newark (NJ); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with match

Employee stock purchase plan

Flexible time off

Paid vacation

Paid sick time

Parental leave

Tuition reimbursement

Health and welfare benefits

Job summary

Haemonetics Corp is seeking a technical support professional to serve customers across North America. This role focuses on product-related technical, quality, and regulatory inquiries, enabling successful product adoption and customer satisfaction while collaborating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

You will deliver customer training, support product implementations, travel up to 50% domestically, and work remotely to support the portfolio.

Qualifications

• 1–2 years of technical experience with medical devices or clinical experience with plasma collection.
• Experience in customer product integration and training is desirable.
• Bachelor's degree in biomedical, electrical, computer engineering or similar technical discipline.
• Strong presentation and communication skills; ability to troubleshoot product and customer issues.
• Ability to work effectively within cross-functional teams and travel up to 50% domestically.

Responsibilities

• Provide technical support for customers within an assigned territory, addressing product, quality, and application inquiries.
• Assist with development or delivery of technical education and product training programs.
• Provide training to internal and external customers in partnership with senior team members.
• Communicate success, best practices, and techniques of tactile execution programs to relevant teams.
• Maintain knowledge of Haemonetics' product portfolio and competitive products.
• Support sales and marketing initiatives to promote product utilization and business objectives.
• Provide technical representation during customer meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the territory.

Skills

Technical support

Customer training

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in a technical field

Job description

Haemonetics Corp is seeking a technical support professional to serve customers across North America. This role focuses on product-related technical, quality, and regulatory inquiries, enabling successful product adoption and customer satisfaction while collaborating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

You will deliver customer training, support product implementations, travel up to 50% domestically, and work remotely to support the portfolio.