Clinical Service Desk-Helpdesk-REMOTE-US

NTT DATA Group; Lincoln (NE); Remoto; USD 38.000 - 71.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Employee assistance

Resumo da vaga

NTT DATA Services in Lincoln, NE is seeking a Clinical Service Desk–Helpdesk agent to support healthcare clients 24/7 from a remote US-based role. You'll handle inbound calls about Epic, Cerner, McKesson, and Meditech, document incidents, and drive resolutions with a focus on patient outcomes.

The position requires shift flexibility (nights, weekends, holidays) and a capability to travel up to 10% and lift up to 25 lbs as needed. Comprehensive benefits and ongoing training are provided.

Qualificações

• Minimum 1 year Healthcare-Customer Service experience or equivalent.
• Shift flexibility including nights, weekends, and holidays.
• Must be able to read text on computer screens for long periods.

Responsabilidades

• Handle inbound calls in a 24/7 provider clinical service desk.
• Respond to inquiries about clinical applications (Epic, Cerner, McKesson, Meditech).
• Document comments and close or escalate incidents promptly.
• Drive resolution of incidents on a 24/7 desk.
• Maintain a quiet workspace with reliable internet and phone queue for 8–10 hours.
• Travel up to 10% and lift up to 25 lbs if needed.

Conhecimentos

Call center

Customer service

Communication

English typing

Active listening

Fast-paced environment

Formação

High school diploma

Ferramentas

Epic

Cerner

McKesson

Meditech

Descrição da vaga

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Clinical Service Desk-Helpdesk-REMOTE-US

Location: Lincoln, NE, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us.

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include:

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call centre environment in which we support our customers 24x7x365
• All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
• Track and document the appropriate comments, and close or elevate the incident tickets and related issues in a timely manner
• Responsible for driving resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-Factor Authentication

Preferred Qualifications:

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required

Preferred Skills:

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller’s needs / requests
• Exceptional ability to work optimally in a fast-paced environment

Basic Qualifications

Minimum 1 year Healthcare-Customer Service experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $37,944-$71,300. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• lifeand AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

bout NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [e-mail] for assistance.