Remote Client Support & Travel Coordinator

Next Stop Travel; City of Binghamton (NY); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Training provided

Performance-based pay

Job summary

Next Stop Travel is a fully remote organization providing planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

Ideal candidates are detail-oriented, highly organized, and communicate clearly across email, phone, and platforms. You will manage multiple tasks, submit reservations with providers, maintain records, and help drive

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Independent work

Tools

CRM software

Job description

Next Stop Travel is a fully remote organization providing planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

Ideal candidates are detail-oriented, highly organized, and communicate clearly across email, phone, and platforms. You will manage multiple tasks, submit reservations with providers, maintain records, and help drive