Help Desk-Document Support Specialist

Fabergent; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A legal services firm in Washington, D.C. is seeking a Document Specialist to provide excellent customer service and handle various document processing tasks. The ideal candidate will have strong word processing and proofreading skills, with a commitment to quality and technology proficiency. Responsibilities include creating, revising, and proofreading documents, as well as providing support to attorneys. This role requires two or more years of experience in a similar environment and offers opportunities for training and teamwork.

Qualifications

• Strong commitment to customer service.
• Two+ years of word processing experience, preferably in a law firm.
• Rapid yet accurate typing skills.
• Proofreading for quality; adherence to 'DSS Quality Checklist'.
• Team player.

Responsibilities

• Provides excellent customer service to clients and colleagues.
• Creates and revises documents using Microsoft Office.
• Conducts document quality reviews and ensures accuracy.
• Performs data entry in various applications.
• Transcribes tapes and audio recordings.
• Prepares documents for transmission by mail, courier, fax or e-mail and coordinates with vendors.

Skills

Customer service

Word processing

Proofreading

Typing

Problem-solving

Telephone skills

Flexibility

Technology

Education

Four-year degree (desirable)

Tools

Microsoft Office

DocXTools

Excel

DocXTools

Workshare Compare

Job description

•Provides excellent customer service; keeps customers updated on work in progress and completes incoming projects by requested deadlines.

•Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare.

•Conducts document quality review procedures including proofing for accuracy to produce accurate work of the highest quality in a timely fashion

•Maintain document tracking and completion estimates on all documents which have been submitted to the Help Desk as they are received and update status hourly

•Performs data entry and data normalization in Interaction.

•Scans materials and performs document clean up and formatting.

•Ensures documents are accurate (using spell checking and proofreading), and are consistently formatted and professional in appearance.

•Transcribes tapes and digital audio and video recordings.

•Performs data entry into various applications and performs mail merges and assists with mass mailings.

•Makes copies and assembles complex documents as required.

•Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, Supplies, to complete projects while providing excellent customer service.

•Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail.

•Creates, maintains and distributes Firm's Phone, Office and Social Directories.

•Provide backup document support for attorneys at the attorney’s work area if requested.

•Provides technical support (via remote control or in-person) to Firm regarding document formatting questions.

•Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software.

•Assists with training new Document Specialists and other personnel as assigned.

•Prints documents received in conjunction with electronic discovery requests.

•Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department.

•Performs other duties as assigned.

•Timely and regular attendance.

Qualifications

Strong commitment to customer service

Two+ years of word processing experience, preferably in a law firm

Rapid yet accurate typing skills

Proofreading for quality; adherence to “DSS Quality Checklist”

Team Player

Goodproblem solvingskills

Excellent telephone skills

Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis)

Strong interest in technology and demonstrated ability to learn

Four yeardegree desirable

Familiarity with document scanning

Additional Information

All your information will be kept confidential according to EEO guidelines.