Remote Client Support Specialist – Travel Perks

Destination Knot; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks & discounts

Professional growth & training

Community-focused travel culture

Job summary

Destination Knot is seeking a full-time Remote Client Support Representative to join our team. You will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their bookings and travel experiences.

You will handle support tickets, troubleshoot client concerns, offer solutions, and maintain timely, professional communication with clients across email, chat, and phone while contributing to a culture focused on memorable travel.

Qualifications

• Experience in customer support and satisfaction.
• Strong communication with clients.
• Timely troubleshooting and resolution of client issues.
• Friendly, solutions-driven service approach.
• Excellent organizational and time-management abilities.
• Tech-savvy and able to learn support tools/platforms.
• Travel industry experience is a plus but not required.

Responsibilities

• Provide exceptional customer service and address inquiries across channels.
• Handle support tickets, troubleshoot issues, and resolve client concerns.
• Maintain professional communication with clients throughout bookings and travel experiences.
• Collaborate with the team to ensure high client satisfaction and smooth operations.

Skills

Customer support

Communication

Troubleshooting

Friendly service

Time management

Tech savvy

Travel industry experience

Job description

Destination Knot is seeking a full-time Remote Client Support Representative to join our team. You will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their bookings and travel experiences.

You will handle support tickets, troubleshoot client concerns, offer solutions, and maintain timely, professional communication with clients across email, chat, and phone while contributing to a culture focused on memorable travel.