Remote Client Support Specialist II

Priority Dispatch Corp.; Cockeysville (MD); Remote; USD 44,000 - 56,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Support Representative II to provide administrative and clinical support for SAP evaluations nationwide. The role links participants to services, communicates with clients, and ensures program satisfaction through the start-to-finish case management process.

The position emphasizes remote work from a Maryland location, HIPAA compliance, and strong problem solving. Bachelor’s degree in a related field is preferred.

Qualifications

• Excellent communication and leadership skills.
• Exceptional attention to detail.
• Pays attention to the communication of others; listens and notes where appropriate; delivers information accurately.
• Superior problem solving and analytical skills.
• Business-oriented, customer-focused mindset for a fast-paced environment.
• Strong telephonic and face-to-face communication skills.
• Typing skills are preferred.

Responsibilities

• Coordinate substance abuse evaluations for individuals with local SAP.
• Collaborate with internal and external clients.
• Conduct full intakes on new referrals.
• Clinically review initial and follow SAP paperwork.
• Assist employees in getting connected to recommended treatment.
• Follow up with employees and treatment to assess progress and needs.
• Schedule follow-up appointments for local evaluators.
• Provide consultation on DOT rules and company policy to TPA, EAPs, employers and employees.
• Maintain up-to-date records including test results and HIPAA releases.
• Provide accurate case notes for all activities in each ASAP case.
• Multitask typing and communication with clients.
• Respond to SAP case needs and update SAP case files.
• Apply critical thinking to ensure smooth SAP processes.
• Manage multiple cases concurrently.
• Develop and maintain positive relationships with ASAP clients.

Skills

Excellent communication

Leadership

Attention to detail

Listening & note-taking

Problem solving

Customer focus

Telephonic skills

Typing speed

Education

Bachelor’s degree in business administration or a Human Service-related field

Job description

Priority Dispatch Corp. is seeking a Customer Support Representative II to provide administrative and clinical support for SAP evaluations nationwide. The role links participants to services, communicates with clients, and ensures program satisfaction through the start-to-finish case management process.

The position emphasizes remote work from a Maryland location, HIPAA compliance, and strong problem solving. Bachelor’s degree in a related field is preferred.