Customer Service Representative

Comrise; North Carolina; On-site; USD 52,000 - 70,000; Full time

Job summary

Comrise is seeking an experienced candidate to support urgent spare part orders and field engineers for medical equipment repairs. You will manage SAP orders, track shipments, and troubleshoot issues in a fast-paced, remote setting.

Ideal candidates multitask well, communicate clearly, and learn quickly. This contract role offers training, remote work, and potential extension, with shifts that fit a healthcare uptime focus.

Qualifications

• Strong multitasking, typing, and system navigation skills.
• Excellent listening and customer service abilities.
• Able to stay calm under pressure in a fast-paced environment.
• Detail-oriented and quick to learn new processes.

Responsibilities

• Place and manage urgent spare part orders in SAP for medical equipment repairs.
• Support ~2,000 field engineers who call or submit requests.
• Track shipments and troubleshoot order issues.
• Investigate delays, backorders, and fulfillment problems across multiple warehouse systems.
• Perform inventory and basic accounting tasks, ensuring parts are assigned correctly to engineers.
• Handle a mix of phone calls and emails in a high-volume, fast-paced environment.
• 100% remote (training included), but must live within 1 hour of Cary, NC for IT access.
• Phone-heavy role with headset and dual monitors.
• Navigate multiple systems simultaneously (SAP, tracking tools, warehouses, email).
• Work involves high-stress, urgent requests tied to hospital equipment downtime.

Skills

Multitasking

Typing

System navigation

Customer service

Calm under pressure

Detail-oriented

Quick learner

Tools

SAP

ERP systems

Job description

Location: Remote

Job Type: W2 Contract

Shifts:

• Tue – Sat 8:00am-5:00pm
• Tue – Sat 1:00pm-10:00pm
• Mon-Fri 10:00am-7:00pm
• Mon-Fri 10:30am-7:30pm
• Mon-Fri 9:30am-6:30pm

Key Responsibilities

• Place and manage urgent spare part orders in SAP for medical equipment repairs
• Support ~2,000 field engineers who call or submit requests
• Track shipments (FedEx) and troubleshoot order issues
• Investigate delays, backorders, and fulfillment problems across multiple warehouse systems (DHL, XPO, etc.)
• Perform inventory and basic accounting tasks (ensuring parts are assigned correctly to engineers)
• Handle a mix of phone calls and emails in a high-volume, fast-paced environment
• 100% remote (training included), but must live within 1 hour of Cary, NC for IT support access
• Job is phone-heavy (headset required) with dual monitors
• Requires navigating multiple systems simultaneously (SAP, tracking tools, warehouses, email)
• Work involves high-stress, urgent requests tied to hospital equipment downtime

Schedule & Training

• Shifts: 9-hour shifts (including lunch), fixed schedule (no rotation)
• Quiet, dedicated home office required

Candidate Profile

• Strong multitasking, typing, and system navigation skills
• Excellent listening and customer service skills (internal customers)
• Able to handle high-pressure situations calmly
• Detail-oriented and quick learner

Preferred backgrounds:

• Customer-facing roles (non-call center preferred)
• Coordinators, teachers, technical writers, finance/accounting backgrounds
• New graduates also considered
• Experience with SAP or ERP systems is not required (training provided)
• Role is a 1-year contract with possible extension
• Large hiring ramp-up due to new SAP system rollout in October (increased manual work expected)

Overall

This role is best suited for someone who is organized, tech-savvy, adaptable, and thrives in a fast-paced, problem-solving environment, rather than a traditional call center agent