Remote Client Success Engineer II — Technical Support

mPulse; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote-First & Flexible PTO

Company-paid medical/dental/vision for

401(k) + 4% match

6 weeks parental leave

Frequent training

Job summary

mPulse seeks a Client Success Engineer II (Basic Support) to diagnose and resolve technical issues for healthcare clients. You will respond via tickets, email, and working sessions, contributing to knowledge base docs and serving as a first-line resolver for client-facing problems.

Remote-first environment with cross-functional collaboration across engineering, product management, and customer success. Ideal candidates have cloud, database, SQL/API familiarity and 3–5 years in technical client

Qualifications

• Bachelor's degree in computer science, IT, engineering, or related field, or equivalent practical experience.
• 3–5 years of technical client support experience.
• 1–2 years with SQL, database tools and REST APIs.
• Exposure to cloud platforms (AWS, Azure, or GCP).
• Familiar with ticketing systems (Jira, Zendesk, Salesforce).
• Nice to have: healthcare IT or HIPAA familiarity; HL7/FHIR awareness.

Responsibilities

• Diagnose and solve technical problems reported by customers or internal teams.
• Communicate with customers via tickets, emails, and working sessions, guiding them through solutions.
• Investigate root causes, document solutions, and create knowledge-base articles.
• Monitor systems and address issues proactively to prevent downtime.
• Collaborate with engineering, product management, and customer success to implement improvements.
• Maintain documentation, knowledge base, and training materials.
• Provide on-call support in rotation with the team.

Skills

Cloud-native architectures

Database solutions

Distributed systems

Basic programming concepts

Cross-functional collaboration

SQL and APIs

High-traffic healthcare environments

Communication skills

Issue prioritization

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira

Zendesk

Salesforce

Datadog

Splunk

PagerDuty

Jira Service Manager

Job description

mPulse seeks a Client Success Engineer II (Basic Support) to diagnose and resolve technical issues for healthcare clients. You will respond via tickets, email, and working sessions, contributing to knowledge base docs and serving as a first-line resolver for client-facing problems.

Remote-first environment with cross-functional collaboration across engineering, product management, and customer success. Ideal candidates have cloud, database, SQL/API familiarity and 3–5 years in technical client