Remote Client Support Specialist – CMS & Tech Help

Finalsite; United States; Remote; USD 4,200 - 7,400; Full time

Job summary

Finalsite is seeking a Client Support Specialist to join our remote team. You will act as Tier 1 support across ticketing, phone, and chat, educating clients and guiding them through solutions for our Content Management System and product suite.

You will troubleshoot issues, report bugs, and coordinate with Tier 2 as needed. A strong command of English and CMS experience are essential, with a requirement to work from India and overlap with global colleagues.

Qualifications

• Must have strong English written and spoken skills (B2 or C1 level).
• Experience with websites built via CMS (WordPress, Squarespace, Wix, Weebly, Joomla, etc.).
• Prior customer service or technical support experience (2–4 years).
• Experience with support desk software (Zendesk preferred).
• Based in India with overlap with Europe/US colleagues; IST working hours.

Responsibilities

• Assist clients via ticketing, phone, chat and social channels promptly.
• Stay updated on product features, help center articles, and trends.
• Provide support, training, best practices, and implementation help for CMS products.
• Troubleshoot issues, file detailed bug reports, and suggest enhancements.
• Participate in daily stand-up meetings to discuss challenging tickets and bugs.

Skills

English fluency

CMS experience

Zendesk

Customer service

Multitasking

Phone support

Education

Associate's or Bachelor's degree

Tools

Zendesk

Job description

Finalsite is seeking a Client Support Specialist to join our remote team. You will act as Tier 1 support across ticketing, phone, and chat, educating clients and guiding them through solutions for our Content Management System and product suite.

You will troubleshoot issues, report bugs, and coordinate with Tier 2 as needed. A strong command of English and CMS experience are essential, with a requirement to work from India and overlap with global colleagues.