Remote Help Desk Technician I – CMS Support

Maximus; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Job summary

Maximus is seeking a Help Desk Technician to provide desktop and remote support for CMS providers. The role is fully remote with an Eastern Time shift and requires clear communication with ticketing updates.

You will diagnose issues, use remote desktop tools, and coordinate with project managers to ensure production readiness while following procedures and documenting resolutions in knowledge bases and ticketing systems.

Qualifications

• High School diploma or equivalent required; 1+ year of experience preferred.
• Strong verbal and written communication skills; customer-focused.
• Ability to follow processes and document steps clearly.
• Experience with desktop support and ticketing systems is a plus.

Responsibilities

• Diagnose and resolve user issues via phone, chat, or email.
• Provide remote and on-site support for desktops, laptops, printers, and peripherals.
• Document problem resolutions and updates in ticketing systems and knowledge bases.
• Liaise with project managers to transition new technology to production support.

Skills

Customer service

Communication

Analytical skills

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Maximus is seeking a Help Desk Technician to provide desktop and remote support for CMS providers. The role is fully remote with an Eastern Time shift and requires clear communication with ticketing updates.

You will diagnose issues, use remote desktop tools, and coordinate with project managers to ensure production readiness while following procedures and documenting resolutions in knowledge bases and ticketing systems.