Remote Client Support Specialist - CMS & Zendesk Expert

Finalsite; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Finalsite is seeking a Client Support Specialist to serve as the front line for client inquiries via ticketing, phone, and chat. You will educate, troubleshoot, and implement solutions for our K–12 education clients, acting as Tier 1 support and escalating as needed.

The role is fully remote within the United States (PST/MST time zones). Candidates with an associate or bachelor’s degree and experience with CMS platforms like Wordpress, Squarespace, Wix, or similar will excel in this position.

Qualifications

• Multitask effectively across tickets, calls, and chats.
• Strong communication and patience in challenging customer interactions.
• Prior customer service or tech support experience preferred (2–4 years).
• Familiarity with CMS or websites is a plus (Wordpress, Squarespace, Wix, Weebly, Joomla).

Responsibilities

• Support clients via ticketing, phone, chat and social channels in a timely manner.
• Stay updated on product features, blogs, help center articles, and training.
• Provide support, training, and implementation assistance for CMS and product suite.
• Troubleshoot, report bugs, and suggest product improvements.
• Participate in daily stand-up meetings to discuss tickets and bugs.
• Handle portion of calls while on the line and escalate as needed.
• Strengthen the Finalsite brand through excellent product knowledge and service.

Skills

Multitasking

Patience

Customer service

Education

Associate’s or Bachelor's degree preferred

Tools

Zendesk

Job description

Finalsite is seeking a Client Support Specialist to serve as the front line for client inquiries via ticketing, phone, and chat. You will educate, troubleshoot, and implement solutions for our K–12 education clients, acting as Tier 1 support and escalating as needed.

The role is fully remote within the United States (PST/MST time zones). Candidates with an associate or bachelor’s degree and experience with CMS platforms like Wordpress, Squarespace, Wix, or similar will excel in this position.