CMS & Technical Operations Specialistc

Arete Consultants Pvt. Ltd.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Arete Consultants Pvt. Ltd. seeks a CMS & Technical Operations Specialist to manage website/CMS activities, provide technical support, and coordinate with international clients. The role requires hands-on CMS experience and strong ticket-management skills.

The ideal candidate will coordinate with technical teams and manage requests for US-based and international clients, ensuring SLA adherence and quality documentation. Hybrid work setup in Delhi NCR is preferred.

Qualifications

• 3–5 years of experience in CMS, website operations, technical support or IT service operations.
• Hands-on experience with a CMS platform.
• Experience with Zendesk, Jira or similar ticketing tools.
• Basic knowledge of HTML, CSS, SSL, CSR and IP whitelisting.
• Understanding of web/server operations and technical troubleshooting.
• Strong documentation, communication and task-management skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Manage website content updates, publishing, pages, banners, forms and other components.
• Provide support and manage operational requests for US-based and international clients.
• Update directories, profiles, calendars, events and downloadable resources.
• Handle bulk uploads, resource linking and broken-link fixes.
• Perform basic HTML/CSS and website formatting updates.
• Conduct website QA and support accessibility/content-quality improvements.
• Maintain accurate documentation and ticket updates.

Skills

CMS/Website operations

Technical support

Zendesk/Jira

HTML/CSS basics

SSL/CSR/IP whitelisting

US/International clients

Tools

Zendesk

Jira

Job description

Experience: 3–5 Years

Location: Delhi NCR Preferred

Work Mode: Hybrid

Shift: 3:00 PM – 12:00 AM IST

Employment Type: Full-time

About the Role

We are looking for a CMS & Technical Operations Specialist to manage website/CMS activities along with technical support and service operations. The ideal candidate should have hands‑on CMS experience, strong ticket‑management skills, and the ability to coordinate with technical teams and international clients.

Key Responsibilities

CMS & Website Operations

• Manage website content updates, publishing, pages, banners, forms and other components.
• Provide support and manage operational requests for US-based and international clients.
• Update directories, profiles, calendars, events and downloadable resources.
• Handle bulk uploads, resource linking and broken-link fixes.
• Perform basic HTML/CSS and website formatting updates.
• Conduct website QA and support accessibility/content-quality improvements.
• Maintain accurate documentation and ticket updates.

Technical Operations

• Manage support tickets through Zendesk, Jira or similar tools.
• Coordinate SSL renewals, CSR requests and certificate activities.
• Handle IP whitelisting, Apache restart and test-instance refresh requests.
• Coordinate DevOps-related requests and schedules.
• Monitor SLAs, ticket ageing and resolution timelines.
• Perform initial troubleshooting and elevate complex issues when required.
• Communicate with customers using approved processes and templates.

Required Skills

• 3–5 years of experience in CMS, website operations, technical support or IT service operations.
• Hands‑on experience with a CMS platform.
• Experience with Zendesk, Jira or similar ticketing tools.
• Basic knowledge of HTML, CSS, SSL, CSR and IP whitelisting.
• Understanding of web/server operations and technical troubleshooting.
• Strong documentation, communication and task‑management skills.
• Ability to manage multiple priorities independently.

Preferred

• Experience supporting US-based or international clients.
• Experience in SaaS, EdTech or technology organizations.
• Exposure to both CMS/content operations and technical support.

Ideal Candidate

We are looking for a professional who can independently manage both CMS operations and technical support, from content updates and QA to ticket management, troubleshooting, SLA tracking and escalation.