Client Support Specialist (Fully Remote)

Not Specified; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Not Specified is seeking a remote customer support specialist to provide multi-channel assistance and troubleshoot technical issues. You will respond via tickets, phone, chat, and social media, and escalate complex cases to technical teams as needed.

The ideal candidate has 2–4 years in customer service/technical support, strong English (B2–C1), and familiarity with WordPress or Wix CMS and Zendesk. This role offers fully remote work from India and cross-functional collaboration with Europe and

Qualifications

• 2–4 years customer service/technical support experience.
• Strong English proficiency (B2–C1).
• CMS familiarity with WordPress and Wix; Zendesk experience preferred.

Responsibilities

• Provide responsive client support via tickets, phone, chat, and social media.
• Troubleshoot issues and escalate complex cases to technical teams.

Skills

Customer service

Technical support

English proficiency

Tools

WordPress

Wix

Zendesk

Job description

• Provide responsive client support via tickets, phone, chat, and social media.
• Troubleshoot issues and escalate complex cases to technical teams.

Requirements:

• 2–4 years customer service/technical support; strong English (B2–C1).
• CMS familiarity (WordPress, Wix) and Zendesk experience preferred.

Working Conditions:

• Fully remote within India; hours 6:30 AM–3:30 PM IST.
• Collaborate with cross-functional teams across Europe and US.
• Remote flexibility, professional development, and cross-functional learning.

Not Specified

They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.