Remote Client Support & SAP Coordinator II

Priority Dispatch Corp.; Cockeysville (MD); On-site; USD 22,000 - 31,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Support Representative II to provide administrative and clinical support to clients and SAP evaluators nationwide from a remote Maryland home office.

You will handle intakes, coordinate evaluations, review SAP paperwork, connect employees to treatment, maintain HIPAA-compliant records, and deliver clear case notes while communicating professionally by phone and email.

Qualifications

• Bachelor’s degree in business administration or a Human Service-related field preferred.
• Excellent communication and leadership skills.
• Excellent telephonic and face-to-face communication skills.
• Strong typing skills preferred.
• Ability to work well under pressure and manage multiple tasks.

Responsibilities

• Coordinate substance abuse evaluations and ensure timely services with SAP evaluators.
• Conduct full intakes on new referrals and complete SAP paperwork.
• Provide administrative support and case notes for SAP processes.
• Maintain HIPAA-compliant release of information and confidentiality.
• Communicate with clients and link to services; manage cases from start to finish.
• Respond to SAP case needs and update files.
• Provide consultation on DOT rules and company policy as needed.

Skills

Excellent communication

Leadership

Attention to detail

Active listening

Customer focus

Problem-solving

Team collaboration

Telephonic communication

Typing skills

Education

Bachelor’s degree in Business Administration or Human Services-related field

Job description

Priority Dispatch Corp. is seeking a Customer Support Representative II to provide administrative and clinical support to clients and SAP evaluators nationwide from a remote Maryland home office.

You will handle intakes, coordinate evaluations, review SAP paperwork, connect employees to treatment, maintain HIPAA-compliant records, and deliver clear case notes while communicating professionally by phone and email.