Remote Client Success Specialist (Life Insurance)

AIL; Virginia Beach (VA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

Company-Paid Life Insurance

Residual Income Opportunities

Leadership Development

Career Advancement

Weekly pay

Union Representation

Job summary

Globe Life AO is seeking motivated individuals to join our team as Remote Customer Service Representatives / Client Success Specialists. In this fully remote role, you'll work with current and prospective clients through Zoom and phone appointments, provide exceptional customer service, explain benefit options, and help clients make informed decisions about protecting their financial future.

No prior insurance experience required.

Qualifications

• Strong communication and active listening skills.
• Customer-focused mindset with a passion for helping others.
• Positive attitude and willingness to learn.
• Self-motivated, dependable, and organized.
• Comfortable working independently in a remote environment.
• Basic computer proficiency and reliable high-speed internet.

Responsibilities

• Meet with clients virtually using Zoom and phone.
• Guide new clients through the enrollment process.
• Provide outstanding customer service and ongoing client support.
• Explain life, accident, and supplemental health insurance benefit options.
• Develop personalized solutions based on each client's needs.
• Respond promptly to client questions and follow up as needed.
• Maintain accurate client records and documentation.
• Participate in weekly coaching, mentorship, and leadership development.
• Build long-term client relationships through trust, professionalism, and exceptional service.

Skills

Strong communication

Active listening

Customer-focused

Self-motivated

Independent remote work

Basic computer skills

Job description

Globe Life AO is seeking motivated individuals to join our team as Remote Customer Service Representatives / Client Success Specialists. In this fully remote role, you'll work with current and prospective clients through Zoom and phone appointments, provide exceptional customer service, explain benefit options, and help clients make informed decisions about protecting their financial future.

No prior insurance experience required.