Remote Client Success Specialist — Impactful Support

Foundry for Good; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

Life leave cash-out

US holidays

Bereavement policy

Job summary

Foundry for Good is hiring a Customer Support Representative to deliver exceptional service to organizations using Tradewing. You will respond to inquiries, guide clients through product features, and resolve issues with a customer-first mindset.

The role operates from a work-from-home setup, targeting Australia/New Zealand business hours. We seek a highly organized communicator with strong English skills and a passion for helping nonprofits.

Qualifications

• Exceptional verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Highly organized with exceptional attention to detail.

Responsibilities

• Respond to questions and support requests through email and other channels.
• Help clients understand and effectively use Tradewing's products and resources.
• Troubleshoot issues and identify solutions or next steps.
• Communicate clearly and escalate complex issues to the appropriate team.
• Maintain detailed records of customer interactions and share insights with teams.
• Help improve support processes, docs, FAQs, and educational resources.
• Track support activity to inform improvements to the support experience.

Skills

Exceptional English

Customer focus

Problem solving

Highly organized

Tech-savvy

Education

Strong academic performance with outstanding GPA

Job description

Foundry for Good is hiring a Customer Support Representative to deliver exceptional service to organizations using Tradewing. You will respond to inquiries, guide clients through product features, and resolve issues with a customer-first mindset.

The role operates from a work-from-home setup, targeting Australia/New Zealand business hours. We seek a highly organized communicator with strong English skills and a passion for helping nonprofits.