Remote Client Success & Renewals Specialist

Cherry Assistant LLC; United States; Remote; USD 40,000 - 67,000; Full time

Benefits offered by this job

Competitive pay rates with performance

Remote work with long-term potential

Direct collaboration with founder and팀

Job summary

Cherry Assistant LLC is seeking a Customer Success Specialist for a fully remote, United States–based client. The role focuses on managing client relationships, supporting retention, driving upsells, and maintaining CRM hygiene.

You will handle onboarding and ongoing communications, track campaigns, and keep GoHighLevel CRM and calendars up to date. The ideal candidate has 2+ years in customer success or account coordination, strong English, and comfort in a fast-paced, KPI-driven remote

Qualifications

• 2+ years in customer success, account management, or sales support.
• Hands-on experience managing outreach, pipelines, or client workflows in GoHighLevel (GHL).
• Experience with account renewals and retention.
• Ability to confidently handle client conversations and identify upsell opportunities.
• Excellent spoken and written English with a clear, neutral accent and strong phone presence.
• Highly process-driven, coachable, and comfortable working in a fast-paced, KPI-focused environment.
• Experience working in a remote, global team environment.

Responsibilities

• Handle onboarding calls, check-in calls, client communication, and off-boarding calls.
• Manage customer retention initiatives, upsells, and testimonial collection.
• Own day-to-day client communication, including campaign updates and service-related discussions.
• Maintain accurate and up-to-date CRM records and pipeline tracking (GoHighLevel or similar).
• Support basic sales conversations with clients where opportunities for expansion arise.
• Ensure a high level of client satisfaction through structured follow-ups and proactive communication.

Skills

Customer success

Account management

Sales support

GoHighLevel

CRM management

English communication

Remote collaboration

Tools

Gmail/Outlook

Calendly

GoHighLevel

Slack

JustCall

Aircall

Twilio

Google Workspace

Microsoft 365

Job description

Cherry Assistant LLC is seeking a Customer Success Specialist for a fully remote, United States–based client. The role focuses on managing client relationships, supporting retention, driving upsells, and maintaining CRM hygiene.

You will handle onboarding and ongoing communications, track campaigns, and keep GoHighLevel CRM and calendars up to date. The ideal candidate has 2+ years in customer success or account coordination, strong English, and comfort in a fast-paced, KPI-driven remote