Remote Client Success Lead: Growth & Renewals

HelpfulRemote; Northern (KY); Hybrid; USD 100,000 - 168,000; Full time

Benefits offered by this job

Remote-first company

Travel up to 10%

Job summary

HelpfulRemote is seeking a Senior Client Success Leader to guide a team of Client Success Managers for our largest strategic accounts. These engagements often involve multiple product lines and complex stakeholder ecosystems.

The role drives adoption, retention, renewals and growth, handles escalations, and partners with Sales, Product, Legal and Finance to resolve issues and align with client priorities. Remote-first, full-time, with travel up to 10%.

Qualifications

• 5+ years in client success, account management, or renewals within B2B SaaS.
• 1+ years leading client-facing teams.
• Experience with accounts $250K+ ARR.
• Experience handling escalations and collaborating with Sales on expansion.
• Strong coaching and cross-functional collaboration.
• Experience using AI tools to improve productivity.

Responsibilities

• Lead a team of Client Success Managers for top accounts.
• Coach team to drive adoption, retention, renewals, and growth.
• Handle client escalations and partner with Sales, Product, Legal and Finance to resolve issues.
• Support client priorities and align with expansion opportunities.

Skills

Team leadership

Coaching

Cross-functional collaboration

AI tools

Client success / renewals

Escalation management

Job description

HelpfulRemote is seeking a Senior Client Success Leader to guide a team of Client Success Managers for our largest strategic accounts. These engagements often involve multiple product lines and complex stakeholder ecosystems.

The role drives adoption, retention, renewals and growth, handles escalations, and partners with Sales, Product, Legal and Finance to resolve issues and align with client priorities. Remote-first, full-time, with travel up to 10%.