Remote Client Success Project Lead

Drips; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Drips is seeking a Client Success Project Manager to lead, coordinate, and deliver client implementations from sales closure to launch. You will ensure timelines, milestones, and collaboration across Sales, Solution Consulting, and Account teams to hit launch dates and enable long-term customer growth.

The role is client‑facing with responsibilities for kickoff meetings, design reviews, and integration planning.

Qualifications

• 3–5 years of project management, implementation, or client-facing onboarding experience.
• Ability to manage multiple projects and deadlines without detail loss.
• Strong written and verbal communication, including leading client meetings.
• Proficiency with project management and CRM tools (Salesforce, SharePoint, Smartsheet, Asana, ClickUp).
• Proactive, organized, detail-oriented work style; surface problems early.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Own a portfolio of client implementations from close of sale through launch.
• Translate client goals into actionable project plans with Sales and Solution teams.
• Co-host kickoff meetings and planning sessions; drive productive discussions.
• Produce standard project deliverables with scope, milestones, and success metrics.
• Build detailed plans reflecting timelines, deliverables, and cross-functional SLAs.
• Coordinate integration milestones (SFTP/API) with partners through testing and launch.
• Escalate risks early with recommended paths forward.
• Host weekly internal and client-facing project meetings; report status and priorities.
• Maintain project records in Salesforce and SharePoint; prepare kickoff decks.
• Support CS Managers with approvals, agendas, and launch handoffs.

Skills

Project management

CRM tooling

Client-facing

Stakeholder communication

Detail-oriented

Education

Bachelor's degree

Tools

Salesforce

SharePoint

Smartsheet

Asana

ClickUp

Job description

Drips is seeking a Client Success Project Manager to lead, coordinate, and deliver client implementations from sales closure to launch. You will ensure timelines, milestones, and collaboration across Sales, Solution Consulting, and Account teams to hit launch dates and enable long-term customer growth.

The role is client‑facing with responsibilities for kickoff meetings, design reviews, and integration planning.