Remote Client Success Manager - VA Claims Support

MSCCN; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

401k

EAP

Perkspot

Yuna Health

Job summary

MSCCN seeks a Client Success Manager for a fully remote role serving veterans and military-connected clients. You will onboard, educate, and support clients through the VA claims process, leading group onboarding and weekly workshops while maintaining ongoing, proactive communication across touchpoints.

Ideal candidates have 1+ year in client success, experience with CRMs (HubSpot a plus), and strong emotional intelligence.

Qualifications

• 1+ year of client success or customer service in a client-facing role.
• Hands-on experience with CRMs (HubSpot a strong plus).
• High emotional intelligence and genuine empathy for clients.
• Strong written and verbal communication skills.
• Excellent organizational skills and multitasking ability.
• Knowledge of the VA disability claims process.

Responsibilities

• Prepare for and lead small-group onboarding calls with new clients.
• Run weekly workshop calls and live group Q&A sessions.
• Conduct welcome calls and private one-on-one sessions.
• Maintain proactive client communication with regular check-ins.
• Handle client escalation cases with professionalism and empathy.
• Conduct client success interviews and solicit Trustpilot reviews.
• Manage client requests in the Skool platform.

Skills

Customer service

Emotional intelligence

Written and verbal communication

Organization

VA disability claims knowledge

Tools

HubSpot CRM

Skool platform

Job description

MSCCN seeks a Client Success Manager for a fully remote role serving veterans and military-connected clients. You will onboard, educate, and support clients through the VA claims process, leading group onboarding and weekly workshops while maintaining ongoing, proactive communication across touchpoints.

Ideal candidates have 1+ year in client success, experience with CRMs (HubSpot a plus), and strong emotional intelligence.