Client Success Manager - Veteran Support/VA Disability Claims - Remote

MSCCN; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

401k

EAP

Perkspot

Yuna Health

Job summary

MSCCN seeks a Client Success Manager for a fully remote role serving veterans and military-connected clients. You will onboard, educate, and support clients through the VA claims process, leading group onboarding and weekly workshops while maintaining ongoing, proactive communication across touchpoints.

Ideal candidates have 1+ year in client success, experience with CRMs (HubSpot a plus), and strong emotional intelligence.

Qualifications

• 1+ year of client success or customer service in a client-facing role.
• Hands-on experience with CRMs (HubSpot a strong plus).
• High emotional intelligence and genuine empathy for clients.
• Strong written and verbal communication skills.
• Excellent organizational skills and multitasking ability.
• Knowledge of the VA disability claims process.

Responsibilities

• Prepare for and lead small-group onboarding calls with new clients.
• Run weekly workshop calls and live group Q&A sessions.
• Conduct welcome calls and private one-on-one sessions.
• Maintain proactive client communication with regular check-ins.
• Handle client escalation cases with professionalism and empathy.
• Conduct client success interviews and solicit Trustpilot reviews.
• Manage client requests in the Skool platform.

Skills

Customer service

Emotional intelligence

Written and verbal communication

Organization

VA disability claims knowledge

Tools

HubSpot CRM

Skool platform

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

This is a remote role, but the following locations are excluded: OCONUS | California | District of Columbia | Illinois | Montana | North Dakota | Rhode Island.

Client Success Manager to serve as a front-line guide for our clients as they move through their VA disability claims process. This is a client-facing role centered on onboarding, education, and ongoing support: you'll lead group onboarding calls, run themed weekly workshops, and keep clients engaged, informed, and moving forward every step of the way. You'll be the person clients see the most — which means you set the tone for their entire experience. If you have high emotional intelligence, communicate with clarity and warmth, and take pride in staying organized while juggling multiple client touchpoints, this role is for you.

Day in the Life

• Prepare for and lead small-group onboarding calls with new clients (6 per week), walking them through the initial first steps of the process.
• Run weekly workshop calls (3 per week), each built around a specific theme or category of the process, combining structured teaching with live group Q&A.
• Conduct welcome calls and private one-on-one sessions for clients who are unable to attend group onboarding calls.
• Maintain consistent, proactive communication with clients through regular check-ins.
• Handle and resolve client escalation cases with professionalism, empathy, and urgency.
• Conduct consistent client success interviews and request Trustpilot reviews from satisfied clients.
• Field and handle client requests and questions inside our Skool community platform. You'll either come in well-versed in Skool or be trained up on it.

#LI-Remote

Additional Qualifications/Responsibilities

Must-Haves

• 1+ year of client success or customer service experience in a client-facing role
• Knowledge and hands-on experience with CRMs (HubSpot a strong plus!)
• High emotional intelligence (EQ) and genuine empathy for clients
• Strong communication skills, both written and verbal
• Strong organizational skills and the ability to manage multiple client touchpoints without letting things slip
• Knowledge of the VA disability claims process

Position Details

• Pay Rate: $22/hour
• Start Date: Early October
• Schedule: 8am - 5pm EST | Monday - Friday
• Occasional need to flex hours until 6pm EST

What's in it for you?

• 100% remote
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot

Compliance & Eligibility

• Background & Screenings: Successful candidates must complete and pass a background check prior to their start date.
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
• Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | California | District of Columbia | Illinois | Montana | North Dakota | Rhode Island