Remote Client Success Manager — Security & Onboarding

BlackCloak, Inc.; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

BlackCloak, Inc. is seeking a client success professional to support onboarding and drive ongoing adoption of our CSOC platform. You will participate in sessions, shape materials, and collaborate across teams on threat alerts.

You will act as the dedicated case manager for identity theft incidents, guiding clients through end-to-end resolution in a remote-first environment. Competitive US salary and flexible scheduling are offered.

Qualifications

• 2–3 years in client success or an IT help desk role.
• Excellent verbal and written communication, able to lead live sessions.
• Ability to stay organized and work autonomously in a remote setting.

Responsibilities

• Participate in client onboarding sessions and help shape onboarding and follow-up materials.
• Conduct periodic outreach to maximize platform usage and partner with cross-functional teams on threat alerts.
• Serve as the dedicated case manager for confirmed identity theft incidents, handling end-to-end resolution.

Job description

BlackCloak, Inc. is seeking a client success professional to support onboarding and drive ongoing adoption of our CSOC platform. You will participate in sessions, shape materials, and collaborate across teams on threat alerts.

You will act as the dedicated case manager for identity theft incidents, guiding clients through end-to-end resolution in a remote-first environment. Competitive US salary and flexible scheduling are offered.