Remote Client Success Manager: Cybersecurity & Risk

Remote; San Francisco (CA); Remote; USD 90,000 - 140,000; Full time

Job summary

BlackCloak is seeking a Client Success Manager to manage post-onboarding relationships with clients across the security platform. You will guide clients through their security posture, translate technical risk into plain language, and drive adoption while collaborating with cross-functional teams.

The role involves running enablement sessions, leading Quarterly Business Reviews, and maintaining thorough records in client success tools. Remote, with occasional travel.

Qualifications

• 2–3 years in client success or IT help desk roles.
• Excellent verbal and written communication.
• Ability to run live virtual sessions and explain product clearly.
• Strong service instincts, empathy, and relationship building.
• Able to work autonomously in a remote environment under pressure.
• Willingness to travel in limited circumstances.

Responsibilities

• Participate in client onboarding sessions and develop onboarding materials.
• Conduct periodic outreach to maximize platform use.
• Alert clients to new cyber/privacy threats and see remediation through.
• Serve as case manager for identity theft incidents from start to finish.
• Lead client enablement sessions, support QBRs, and log interactions.
• Participate in on-call client support shifts, including nights/weekends.

Skills

Client success

Executive-level communication

Verbal communication

Written communication

Live sessions

Relationship building

Remote work

Travel

Security+

Job description

BlackCloak is seeking a Client Success Manager to manage post-onboarding relationships with clients across the security platform. You will guide clients through their security posture, translate technical risk into plain language, and drive adoption while collaborating with cross-functional teams.

The role involves running enablement sessions, leading Quarterly Business Reviews, and maintaining thorough records in client success tools. Remote, with occasional travel.