Client Success Manager (CSM) (Fully Remote)

BlackCloak; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

BlackCloak, Inc. is seeking a client success professional to support onboarding and drive ongoing adoption of our CSOC platform. You will participate in sessions, shape materials, and collaborate across teams on threat alerts.

You will act as the dedicated case manager for identity theft incidents, guiding clients through end-to-end resolution in a remote-first environment. Competitive US salary and flexible scheduling are offered.

Qualifications

• 2–3 years in client success or an IT help desk role.
• Excellent verbal and written communication, able to lead live sessions.
• Ability to stay organized and work autonomously in a remote setting.

Responsibilities

• Participate in client onboarding sessions and help shape onboarding and follow-up materials.
• Conduct periodic outreach to maximize platform usage and partner with cross-functional teams on threat alerts.
• Serve as the dedicated case manager for confirmed identity theft incidents, handling end-to-end resolution.

Job description

• Participate in client onboarding sessions and help shape onboarding and follow-up materials.
• Conduct periodic outreach to maximize platform usage and partner with cross-functional teams on threat alerts.
• Serve as the dedicated case manager for confirmed identity theft incidents, handling end-to-end resolution.

Qualifications:

• Two to three years in client success or an IT help desk role, with executive-level client experience a plus.
• Exceptional verbal and written communication, comfort leading live virtual sessions, and highly developed service instincts.
• Ability to organize, prioritize, and work autonomously in a remote environment under pressure.

What You Can Expect:

• A role with direct impact on client satisfaction and security, with opportunities to deepen cybersecurity knowledge.
• Competitive compensation range of $55,000–$70,000 per year, depending on location and experience.
• A remote-first environment where you manage your own schedule, including occasional on-call shifts.

BlackCloak

BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.