Remote Client Privacy & Security Support Engineer

BlackCloak, Inc.; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

BlackCloak, Inc. is seeking a Technical Success Specialist who will be the first point of contact for clients by phone, video, and email.

You will resolve technical questions, enroll devices onto the BlackCloak platform, and guide clients on privacy and identity theft concerns in plain language. You will collaborate with Account Success, Security Operations, and Product teams to ensure a seamless experience from the start.

Qualifications

• Two years in technical support, customer success, or IT help desk roles.
• Strong verbal and written communication skills.
• Experience with major operating systems (Windows, macOS, iOS, Android).
• Ability to work autonomously in a remote environment and meet SLAs.

Responsibilities

• Serve as the first point of contact for client questions and issues by phone, video, and email.
• Manage tickets and queues to resolve items within SLAs.
• Enroll clients’ devices onto the BlackCloak platform and guide privacy topics.
• Coordinate with Account Success and Cybersecurity teams to resolve complex needs.
• Document interactions and contribute to client education materials.

Skills

Technical support

Customer success

IT help desk

Windows

macOS

iOS

Android

Education

CompTIA ITF+

CompTIA A+

CompTIA Network+

Job description

BlackCloak, Inc. is seeking a Technical Success Specialist who will be the first point of contact for clients by phone, video, and email.

You will resolve technical questions, enroll devices onto the BlackCloak platform, and guide clients on privacy and identity theft concerns in plain language. You will collaborate with Account Success, Security Operations, and Product teams to ensure a seamless experience from the start.