Cybersecurity Client Success Lead

Blackcloak; United States; Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

BlackCloak is seeking a Client Success Manager to protect members by guiding them through their security posture after onboarding and driving adoption of the BlackCloak platform. You will communicate with clients by phone, video, and email, translating technical risk into plain language and ensuring a smooth, trusted experience.

You will partner with cross-functional teams to alert clients to threats, own end-to-end resolutions for identity theft incidents, run enablement sessions, support

Formación

• Two to three years in client success or IT help desk roles.
• Excellent verbal and written communication, able to resolve issues by phone and email.
• CompTIA Security+ or similar security/privacy knowledge is a plus.
• Willingness to travel in limited circumstances.

Responsabilidades

• Participate in client onboarding sessions and help shape materials.
• Conduct periodic outreach to ensure clients use the platform fully.
• Partner with cross-functional teams to alert clients of threats and see risk through remediation.
• Serve as the dedicated case manager for identity theft incidents and end-to-end resolution.
• Run client enablement sessions, support Quarterly Business Reviews, and document interactions in CS tools.
• Participate in on-call shifts for client support, including nights and weekends.

Conocimientos

Client success experience

Verbal communication

Written communication

Remote work

Problem solving

Descripción del empleo

BlackCloak is seeking a Client Success Manager to protect members by guiding them through their security posture after onboarding and driving adoption of the BlackCloak platform. You will communicate with clients by phone, video, and email, translating technical risk into plain language and ensuring a smooth, trusted experience.

You will partner with cross-functional teams to alert clients to threats, own end-to-end resolutions for identity theft incidents, run enablement sessions, support