Remote Client Success Manager — Relationship & Growth

Cennox; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Cennox is seeking a Customer Success Manager for a full-time remote role in the US. You will establish strong relationships with existing clients, serve as their single point of contact, and promote Cennox services.

The role requires proficiency with Microsoft Office, solid communication, and the ability to manage multiple tasks and contracts. You will review monthly reports and address escalations to improve satisfaction.

Qualifications

• Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications.
• Customer relationship building skills.
• Organizational abilities to include time and task management and multitasking.
• Industry knowledge and experience.

Responsibilities

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
• Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
• Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
• Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
• Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory.
• Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.Also reviewing additional Cennox services with customers to provide new business opportunities.
• Daily review of customer billing que.
• All other duties as assigned.

Skills

Customer relationship building

Microsoft Office Suite proficiency

Time management

Multitasking

Industry knowledge

Job description

Cennox is seeking a Customer Success Manager for a full-time remote role in the US. You will establish strong relationships with existing clients, serve as their single point of contact, and promote Cennox services.

The role requires proficiency with Microsoft Office, solid communication, and the ability to manage multiple tasks and contracts. You will review monthly reports and address escalations to improve satisfaction.