Customer Success Manager

Cennox; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Cennox is seeking a Customer Success Manager for a full-time remote role in the US. You will build strong client relationships, manage service accounts, and coordinate with field and support teams. This role emphasizes contract review, issue resolution, and proactive account growth.

Ideal candidates bring proficient Microsoft Office skills, solid organizational ability, and experience in customer success. The position offers a remote work setup with regular client engagement and performance

Qualifications

• Experience with Microsoft Office Suite and related applications.
• Strong ability to manage time and tasks and multitask effectively.
• Industry knowledge and practical experience in customer success or service.

Responsibilities

• Establish strong relationships with existing clients and be their single point of contact for Cennox.
• Develop and maintain a Business Account Manual (BAM) for all service accounts and distribute to relevant teams.
• Review customer contracts to understand obligations and expectations at a high level.
• Act as the primary contact for service-related issues including escalations and invoice disputes promptly.
• Schedule regular meetings with each client and maintain meeting minutes; conduct video conferences as needed.
• Review monthly reporting and suggest improvements to performance and customer satisfaction; explore additional Cennox services for new opportunities.
• Daily review of the customer billing queue.
• All other duties as assigned.

Skills

Customer relationship building

Time management

Multitasking

Industry knowledge

Organizational abilities

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

FULL TIME Remote Position, US

2 days ago Requisition ID: 1674

Salary Range: $50,000.00 To $80,000.00 Annually

Customer Success Manager

Experience and Specific Skills Required: Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications. Customer relationship building skills.

Organizational abilities to include time and task management and multitasking. Industry knowledge and experience.

Description of Main Job Duties:

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
• Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
• Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
• Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
• Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference.
• Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.Also reviewing additional Cennox services with customers to provide new business opportunities.
• Daily review of customer billing que.
• All other duties as assigned.

Cennox is an Equal Opportunity Employer.

We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Notice on Use of AI in Hiring

As part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR's TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application.

E-Verify

Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit www.e-verify.gov.