Remote Client Success Manager: Local SEO & Google Ads

Sustain Media; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Fully remote

Unlimited PTO

Direct access to leadership

Influence on process improvements

Job summary

Sustain Media seeks a Client Success Manager to own a pod of home-service client accounts, managing onboarding, relationships, and performance across SEO and Google Ads. You’ll work with strategy, channel specialists, and the delivery team to drive growth and ensure commitments are met.

You’ll grow with a fast-paced, small agency, owning decisions, improving processes, and using AI tools to analyze results and prepare updates for owners. Remote work is supported with Eastern-facing hours.

Qualifications

• 3+ years in agency account management, client success, or digital strategy with direct responsibility for client relationships and retention on SEO and Google Ads accounts.
• Hands-on SEO and Google Ads experience and ability to explain performance to owners.
• Confidence leading conversations with business owners and marketing leaders.
• Experience managing a busy portfolio and keeping promises without heavy supervision.
• Evidence of solving a problem or improving a process on your own initiative.
• Clear writing and comfort recording short screen-share videos.

Responsibilities

• Own a pod of businesses from kickoff through lifecycle, monitor performance and risks.
• Be the primary day-to-day contact across calls, email, Slack, and reporting videos.
• Own onboarding from kickoff through access collection and initial setup.
• Know which jobs and markets matter, track seasonality and lead quality.
• Explain results and next steps in plain language, linking marketing to revenue.
• Identify problems, ask questions, and work with specialists to respond.
• Record requests and decisions, and keep stakeholders informed until resolved.
• Drive retention and account growth by aligning with strategy and leadership.
• Suggest and implement improvements in onboarding, reporting, and AI workflows.

Skills

Agency account management

Client success

Digital strategy

SEO

Google Ads

AI literacy

Account growth

Tools

Google Ads

Google Business Profiles

Screen-share videos

Job description

Sustain Media seeks a Client Success Manager to own a pod of home-service client accounts, managing onboarding, relationships, and performance across SEO and Google Ads. You’ll work with strategy, channel specialists, and the delivery team to drive growth and ensure commitments are met.

You’ll grow with a fast-paced, small agency, owning decisions, improving processes, and using AI tools to analyze results and prepare updates for owners. Remote work is supported with Eastern-facing hours.