Remote Client Success Lead, Small-Market Accounts

Bazeta; Northern (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

Garner Health is seeking a Client Success Manager for a remote, high-velocity small-market book of business. You will own day-to-day client and broker relationships, drive engagement and satisfaction, and proactively identify risks and opportunities across the portfolio.

You will collaborate with cross-functional teams, produce client reports, and lead meetings with stakeholders, with travel up to 20% to client sites or HQ as needed.

Qualifications

• 3+ years of experience managing a large, high-performing B2B book of business, preferably in healthcare or benefits.

Responsibilities

• Own and manage small-market client and broker relationships (50–75 accounts) to ensure high-quality client experience.
• Deliver exceptional client experience by executing key workflows and monitoring account health.
• Track and analyze client success KPIs and translate insights into action plans.
• Develop and execute engagement plans aligned to client goals and timely delivery of initiatives.
• Collaborate cross-functionally to meet client needs and achieve engagement goals.
• Lead client meetings and deliver education, insights, and actionable recommendations.

Job description

Garner Health is seeking a Client Success Manager for a remote, high-velocity small-market book of business. You will own day-to-day client and broker relationships, drive engagement and satisfaction, and proactively identify risks and opportunities across the portfolio.

You will collaborate with cross-functional teams, produce client reports, and lead meetings with stakeholders, with travel up to 20% to client sites or HQ as needed.