Remote Client Success Manager — Growth & Retention

Kaplan, Inc.; United States; Hybrid; USD 31,000 - 79,000; Full time

Benefits offered by this job

Remote work

Retirement package

Tuition assistance program

Health benefits

Job summary

Kaplan, Inc. is hiring a Client Success Manager to drive retention and growth for Kaplan North America’s mid-tier accounts.

The role partners with sales to pursue cross-sell opportunities and manages renewal cycles with a focus on customer satisfaction and long-term partnerships. The CSM will deploy tailored engagement plans, monitor account health, and collaborate with cross-functional teams to maximize value across Kaplan offerings.

Qualifications

• Bachelor’s degree or equivalent experience in business or related field.
• 4+ years in customer experience, account management, or program management with many accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Manage retention and growth for mid-tier accounts in Kaplan North America.
• Collaborate with sales to identify cross-sell and upsell opportunities.
• Lead engagement plans for different account tiers with focus on retention and revenue.
• Oversee renewals and contract delivery with timely follow-up and risk mitigation.
• Coordinate with sales and customer engagement teams to drive growth plans.
• Solicit partner feedback and integrate insights into engagement and product plans.
• Track engagement metrics and adjust strategies to improve revenue and satisfaction.

Skills

Customer experience

Account management

Program management

Cross functional collaboration

Matrix management

Presentation skills

Attention to detail

Education

Bachelor’s or Associate degree

Job description

Kaplan, Inc. is hiring a Client Success Manager to drive retention and growth for Kaplan North America’s mid-tier accounts.

The role partners with sales to pursue cross-sell opportunities and manages renewal cycles with a focus on customer satisfaction and long-term partnerships. The CSM will deploy tailored engagement plans, monitor account health, and collaborate with cross-functional teams to maximize value across Kaplan offerings.