Remote Client Success Manager for Law Firms

Datavant; New York (NY); Remote; USD 85,000 - 95,000; Full time

Job summary

Datavant is seeking a Client Success Manager for Law Firms. This remote, full-time role focuses on post-sale engagement, relationship building, and expansion within existing law firm clients across the United States.

You will drive adoption, identify cross-sell opportunities, and maintain CRM-driven reporting while partnering with Field Sales to grow accounts. Salary ranges are provided and benefits reflect Datavant’s total rewards approach.

Qualifications

• Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.
• Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Responsibilities

• Client Engagement & Lifecycle Management (Post-Sale Ownership): Maintain engagement cadence and expand discussions.
• Build multi-threaded relationships across legal, operations, and administrative stakeholders.
• Drive account expansion within existing clients (seat growth and new locations).
• Ensure account plans include expansion paths and next steps.
• Onboarding training and adoption milestones tied to carrier launches/re-launches.
• Increase utilization of all products and improve client satisfaction.
• Identify cross-sell opportunities in partnership with Field Sales.
• Maintain CRM discipline; provide regular portfolio health and reporting.

Skills

Sales leadership

CRM analysis

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Datavant is seeking a Client Success Manager for Law Firms. This remote, full-time role focuses on post-sale engagement, relationship building, and expansion within existing law firm clients across the United States.

You will drive adoption, identify cross-sell opportunities, and maintain CRM-driven reporting while partnering with Field Sales to grow accounts. Salary ranges are provided and benefits reflect Datavant’s total rewards approach.