Growth-Focused Client Success Manager, Healthcare Data

Datavant; Dover (DE); Sur place; USD 85 000 - 95 000; Plein temps

Résumé du poste

Datavant is hiring for a Client Success leader who drives post-sale engagement and growth with law firms and other professional services clients. You will own lifecycle management, expand adoption, and partner with Field Sales to uncover cross-sell opportunities.

Responsibilities include maintaining engagement cadences, building cross-functional stakeholder relationships, enabling clients through onboarding, and reporting on portfolio health with CRM data.

Qualifications

• 5+ years of sales or client growth leadership experience in professional services or health information services.
• Strong analytical and operating rigor with GRR/NRR and adoption metrics.
• Experience using Salesforce for CRM and reporting.

Responsabilités

• Maintain a defined engagement cadence based on account tier.
• Build multi-threaded relationships across legal, operations, and admin stakeholders.
• Drive organic expansion: add users and locations.
• Ensure account plans include clear expansion paths.
• Lead onboarding and adoption milestones tied to product launches.
• Partner with Field Sales to identify cross-sell opportunities.
• Maintain CRM discipline and prepare executive reports weekly/monthly/quarterly.

Connaissances

5+ years of sales/client growth

Analytical & operating rigor

CRM reporting (Salesforce)

Formation

Bachelor's degree or equivalent experience

Outils

Salesforce

Description du poste

Datavant is hiring for a Client Success leader who drives post-sale engagement and growth with law firms and other professional services clients. You will own lifecycle management, expand adoption, and partner with Field Sales to uncover cross-sell opportunities.

Responsibilities include maintaining engagement cadences, building cross-functional stakeholder relationships, enabling clients through onboarding, and reporting on portfolio health with CRM data.