Remote Client Success Manager — AI Marketing for Contractors

Ai Market Dominance; Tennessee; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Full-time

Remote

PTO

Paid vacation

Job summary

Ai Market Dominance, a branding and digital marketing agency, helps plumbing companies dominate local markets with AI-powered social content across Facebook, YouTube, TikTok, and Instagram.

As an Account Manager, you’ll be the main contact for a portfolio of contractor clients, ensure timely posts, support learning AI tools, and coordinate with our production and SEO teams. Training is provided; remote, full-time role with growth potential.

Qualifications

• 2+ years of client-facing experience in service business.
• Curious about marketing and how small businesses win customers.
• Strong organization: manage multiple clients without dropping the ball.
• Clear, friendly communication on the phone, on Zoom, and in writing.
• Self-motivated in a fast-paced remote environment.

Responsibilities

• Be the main point of contact for a portfolio of contractor clients by phone, Zoom, email, and chat
• Onboard new clients and set clear expectations from day one
• Support clients as they learn and use AI tools for content, video, and marketing
• Coordinate content approvals between clients and our production team so weekly posts go out on time
• Hold monthly check-in calls to share wins, results, and next steps in plain language
• Respond to client messages within 3 business hours and manage the shared support inbox daily
• Track and follow up on support tickets until they're resolved
• Keep CRM records accurate: calls, emails, meetings, and updates
• As you learn, help review SEO, PPC, and LSA reports with our specialists and present them to clients
• Send a short end-of-day recap of what you did and what's still open

Skills

Customer service

Account coordination

Organized

Communication

Tools

GoHighLevel

ClickUp

Slack

Agency Analytics

WhatConverts

HubSpot

Job description

Ai Market Dominance, a branding and digital marketing agency, helps plumbing companies dominate local markets with AI-powered social content across Facebook, YouTube, TikTok, and Instagram.

As an Account Manager, you’ll be the main contact for a portfolio of contractor clients, ensure timely posts, support learning AI tools, and coordinate with our production and SEO teams. Training is provided; remote, full-time role with growth potential.