Customer Success Manager

Ai Market Dominance; Tennessee; Remoto; USD 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time

Remote

PTO

Paid vacation

Descrizione del lavoro

Ai Market Dominance, a branding and digital marketing agency, helps plumbing companies dominate local markets with AI-powered social content across Facebook, YouTube, TikTok, and Instagram.

As an Account Manager, you’ll be the main contact for a portfolio of contractor clients, ensure timely posts, support learning AI tools, and coordinate with our production and SEO teams. Training is provided; remote, full-time role with growth potential.

Competenze

• 2+ years of client-facing experience in service business.
• Curious about marketing and how small businesses win customers.
• Strong organization: manage multiple clients without dropping the ball.
• Clear, friendly communication on the phone, on Zoom, and in writing.
• Self-motivated in a fast-paced remote environment.

Mansioni

• Be the main point of contact for a portfolio of contractor clients by phone, Zoom, email, and chat
• Onboard new clients and set clear expectations from day one
• Support clients as they learn and use AI tools for content, video, and marketing
• Coordinate content approvals between clients and our production team so weekly posts go out on time
• Hold monthly check-in calls to share wins, results, and next steps in plain language
• Respond to client messages within 3 business hours and manage the shared support inbox daily
• Track and follow up on support tickets until they're resolved
• Keep CRM records accurate: calls, emails, meetings, and updates
• As you learn, help review SEO, PPC, and LSA reports with our specialists and present them to clients
• Send a short end-of-day recap of what you did and what's still open

Conoscenze

Customer service

Account coordination

Organized

Communication

Strumenti

GoHighLevel

ClickUp

Slack

Agency Analytics

WhatConverts

HubSpot

Descrizione del lavoro

Do clients love working with you because you're responsive, organized, and easy to talk to? We'd love to meet you.

We're a branding and digital marketing agency helping plumbing companies dominate their local markets. We do it with AI social content on Facebook, YouTube, TikTok, Instagram, and more.

As an Account Manager, you'll be our clients' go-to person. You'll keep their content on track, make sure they feel taken care of, and help them get the most out of AI. You don't need to be a marketing expert. Agency experience is a plus, not a requirement. If you’re great with people, organized, and comfortable with marketing, we’ll train you on the rest, including SEO, PPC, and Google Local Services Ads.

You might be a great fit if you’ve worked as an account coordinator, social media manager, web designer, customer success rep, an office manager or CSR at a plumbing or HVAC company.

What You'll Do

• Be the main point of contact for a portfolio of contractor clients by phone, Zoom, email, and chat
• Onboard new clients and set clear expectations from day one
• Support clients as they learn and use AI tools for content, video, and marketing
• Coordinate content approvals between clients and our production team so weekly posts go out on time
• Hold monthly check-in calls to share wins, results, and next steps in plain language
• Respond to client messages within 3 business hours and manage the shared support inbox daily
• Track and follow up on support tickets until they're resolved
• Keep CRM records accurate: calls, emails, meetings, and updates
• As you learn, help review SEO, PPC, and LSA reports with our specialists and present them to clients
• Send a short end-of-day recap of what you did and what's still open

What Success Looks Like

• Complete training on our services, SOPs, and tools, including the basics of SEO, PPC, and LSA
• Shadow team members on client calls
• Take ownership of your own client accounts with confidence
• Strong client satisfaction (NPS)

What We're Looking For

Must have

• 2+ years of client-facing experience (customer service, account coordination, hospitality, or office work at a service business all count)
• Curious about marketing and how small businesses win customers
• Strong organization: you can juggle multiple clients without dropping the ball
• Clear, friendly communication on the phone, on Zoom, and in writing
• Self-motivated in a fast‑paced remote environment

Nice to have (we'll train you)

• Basic knowledge of SEO, Google Ads (PPC), or Google Local Services Ads (LSA)
• Experience managing client accounts, or working at a marketing agency or home service business
• Familiarity with GoHighLevel, ClickUp, Slack, Agency Analytics, WhatConverts, Hubspot
• Some hands‑on experience with social media, web design, or content, for yourself, a business, or clients

Who You Are

• Customer-first. You make clients feel heard, and you stay calm and kind when they’re stressed. You enjoy working with busy, direct, blue‑collar business owners.
• Organized. You have a system, and nothing falls through the cracks.
• Proactive. You follow up before being asked.
• Coachable. You're excited to learn marketing skills you don't have yet.
• Accountable. You own your wins and your mistakes.
  

Compensation

• 17–21/hr, based on experience
• Full-time, remote, PTO, paid vacation

Our Values

Every team member is expected to embody our five core values:

• Integrity : you do what you say you'll do, every time
• Excellence : you hold yourself to a high standard in everything you deliver
• Teamwork : you collaborate openly with SEO, Ads, and Marketing teams to deliver for clients
• Change : you embrace growth, adapt quickly, and help drive the team forward