Remote Client Success Lead - Retention & Upsell Expert

Blacksmith Agency LLC; California; Remote; USD 80,000 - 140,000; Full time

Benefits offered by this job

Base + commission

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring clients, maintaining relationships and ensuring renewals while growing account value.

You will collaborate with strategists and delivery teams to present a single, clear voice to clients, manage a seven-figure quota across retention and upsells, and expand opportunities by identifying next projects within each

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Proven track record of retaining clients and selling more work with measurable results.
• Comfort carrying a quota and driving growth through upsells.

Responsibilities

• Retain and renew clients across your book.
• Identify and close upsell opportunities within accounts.
• Maintain one clear voice between clients and delivery teams.
• Collaborate with strategists to align on client goals and outcomes.

Skills

Agency account management

Quota management

Client communication

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring clients, maintaining relationships and ensuring renewals while growing account value.

You will collaborate with strategists and delivery teams to present a single, clear voice to clients, manage a seven-figure quota across retention and upsells, and expand opportunities by identifying next projects within each