Remote Client Success Lead — Onboarding, Renewals & Growth

The N2 Company; United States; Remote; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health insurance for you & family

Dental coverage

Nutritionist access

Employee Assistance Program (EAP)

401(k) with company match

Financial planning services

First-Time Homebuyer Program ($7,000)

Paid time off + sabbatical

Job summary

The N2 Company is seeking a Bridge Client Success Manager for a fully remote role in the United States. You will onboard clients, manage ongoing relationships, and drive renewals and expansion across print and digital platforms.

Strong emphasis on service delivery, CRM hygiene, and cross-team collaboration will be essential. You’ll be the primary point of contact for advertisers, ensuring timely launches and clear communication while leveraging data to demonstrate value and growth opportunities.

Qualifications

• Experience managing mid-market or enterprise B2B service clients in a remote environment.
• Own post-sale relationships and act as primary strategic point of contact.
• Lead onboarding and ongoing client success activities to ensure outcomes.

Responsibilities

• Onboard clients and coordinate campaign setup for timely launches.
• Maintain CRM and billing records; resolve account issues.
• Renew partnerships and identify upsell/cross-sell opportunities.
• Serve as main client contact for advertisers and Area Directors.
• Track service performance and communicate outcomes with stakeholders.

Skills

Client account mgmt

B2B remote experience

CRM systems

Data analysis & reporting

Process documentation

Virtual communication

Escalation management

Post-sale relationship ownership

Cross-sell / upsell

Time-zone collaboration

Tools

monday.com

Zoom

Aircall

Job description

The N2 Company is seeking a Bridge Client Success Manager for a fully remote role in the United States. You will onboard clients, manage ongoing relationships, and drive renewals and expansion across print and digital platforms.

Strong emphasis on service delivery, CRM hygiene, and cross-team collaboration will be essential. You’ll be the primary point of contact for advertisers, ensuring timely launches and clear communication while leveraging data to demonstrate value and growth opportunities.