Remote Client Success Lead: Growth & Strategy

Rippling, Inc.; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Oxford Road is seeking a Client Success Lead in a remote United States role. The position focuses on owning client relationships, driving campaign performance, and proactively identifying growth opportunities in collaboration with the Growth team.

You will oversee onboarding, ongoing campaign management, and timely communication to ensure client satisfaction. Responsibilities include weekly performance reviews, dashboard QC, and delivering strategic insights that demonstrate value and retention.

Qualifications

• Exceptional communication skills.
• Strong time management and attention to detail.
• Relationship-first mindset with clients.
• Uncompromising standards and ownership mentality.
• Experience with client-facing dashboards and reporting.

Responsibilities

• Lead internal and external client calls; manage onboarding and ongoing campaign management.
• Own weekly performance reviews and ensure dashboards are accurate and insightful.
• Identify growth signals and partner with Growth to pursue opportunities.
• Maintain high client satisfaction and retention across a book of business.
• Prepare and present Quarterly Business Reviews to demonstrate value and roadmap.

Skills

Communication

Operational discipline

Relationship mindset

Oxford mentality

Proficiency with dashboards

Tools

Salesforce

Basecamp

Google Workspace

Microsoft Office

Job description

Oxford Road is seeking a Client Success Lead in a remote United States role. The position focuses on owning client relationships, driving campaign performance, and proactively identifying growth opportunities in collaboration with the Growth team.

You will oversee onboarding, ongoing campaign management, and timely communication to ensure client satisfaction. Responsibilities include weekly performance reviews, dashboard QC, and delivering strategic insights that demonstrate value and retention.