Strategic Customer Success Manager - Retention & Growth

RXinsider LTD.; Northern (KY); Hybrid; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Customer Success Manager to help customers realize value from Lippincott Solutions. You will manage a portfolio of National and Mid‑Market accounts, lead proactive meetings, and ensure successful onboarding and adoption across the customer lifecycle.

The role emphasizes strong communication, relationship building, and collaboration with Sales and internal teams to drive renewals and growth opportunities while maintaining accurate records in Salesforce.

Qualifications

• 2+ years in Customer Success, Account Management, Sales Support or related role.
• Experience managing multiple priorities and customer relationships.
• Strong written and verbal communication; capable of virtual meetings.

Responsibilities

• Manage a portfolio of National or Mid‑Market customer accounts.
• Lead proactive, outcome‑focused customer meetings and follow‑ups.
• Build trusted relationships with key stakeholders and champions.
• Support onboarding, training coordination, and early adoption.
• Drive adoption, renewal timelines, and growth opportunities.
• Maintain records in Salesforce and prepare usage reports.

Skills

Customer Success

Account Management

Sales Support

Communication

Virtual meetings

CRM experience

Tools

Microsoft Teams

WebEx

CRM systems

Job description

Wolters Kluwer is seeking a Customer Success Manager to help customers realize value from Lippincott Solutions. You will manage a portfolio of National and Mid‑Market accounts, lead proactive meetings, and ensure successful onboarding and adoption across the customer lifecycle.

The role emphasizes strong communication, relationship building, and collaboration with Sales and internal teams to drive renewals and growth opportunities while maintaining accurate records in Salesforce.